Refund & Cancellation Policy
Effective date: 15 August 2026
Purchases are processed by our merchant of record, which issues all refunds. This policy tells you what we promise; nothing in it reduces your statutory rights.
One-time packages — 7-day money-back guarantee, no questions asked
If a one-time package (for example The Wait or IVF Companion) is not for you, reply to your receipt email or write to hello@mindborn.io within 7 days of purchase and you get a full refund — no questions asked. Literally no questions. You don’t have to explain anything to anyone.
Refunds are returned to your original payment method, normally within 5–10 business days.
Subscriptions — cancel anytime, no refunds
Subscriptions do not carry a money-back guarantee. Instead, they are protected by something simpler: you can cancel in one click, anytime — via your account or the link in any receipt email. When you cancel:
- your access continues to the end of the period you already paid for,
- nothing further is ever charged.
Payments already made for a started subscription period are not refunded (except where the law of your country requires otherwise, or where something went wrong on our side — see below).
EU/EEA & UK customers — your 14-day right of withdrawal
If you are a consumer in the EU/EEA or UK, you normally have a 14-day right to withdraw from an online purchase. For digital content delivered immediately (streaming access and MP3 downloads), the law allows this right to end at the moment delivery begins — which is why, at checkout, you tick a box confirming that:
you request immediate access to the digital content, and you acknowledge that you thereby lose your 14-day right of withdrawal.
For one-time packages this costs you nothing — our 7-day no-questions guarantee applies regardless. For subscriptions, the withdrawal right applies to the service as such: you may withdraw within 14 days of first subscribing and receive a refund reduced proportionally for the days already elapsed; after that, the cancel-anytime rule above applies.
If something is wrong on our side
If content doesn’t play, a download fails, you were charged in error, or you were charged after cancelling — write to hello@mindborn.io and we will fix it or refund you regardless of any deadline above. Your statutory rights for defective digital content (repair, replacement, or refund) always remain intact.
How to reach us
hello@mindborn.io — replies within 2 business days. Refund requests are handled by email only; you never need to call anyone or justify anything.